Returns & Refunds

1. Return Window

Eligible return requests must generally be submitted within 30 days of delivery.

Requests submitted after the applicable return window may not be eligible for return or refund unless required by applicable law.

The date shown by the shipping carrier as delivered will generally be used to determine the beginning of the return window.

2. Return Eligibility

To be eligible for a standard return, an item generally must:

• Be within the applicable return period.
• Be unused, unworn, and in substantially the same condition in which it was received, except where inspection is reasonably necessary.
• Include any original packaging, tags, accessories, or components where applicable.
• Be accompanied by proof of purchase or sufficient order information for us to identify the transaction.
• Be approved for return before it is shipped back.

We reserve the right to inspect returned merchandise before approving a refund, subject to applicable consumer-protection law.

3. Made-to-Order Products

Many Ghost Nation Armory products are produced specifically after an order is placed through third-party manufacturing and fulfillment partners.

Because of this production model, return eligibility for correctly produced products may differ from return eligibility for defective, damaged, misprinted, or incorrectly fulfilled products.

Nothing in this policy limits any non-waivable rights available to you under applicable consumer law.

4. Damaged, Defective, Misprinted, or Incorrect Items

If your order arrives damaged, defective, materially misprinted, or different from the item you ordered, contact us as soon as reasonably possible at:

support@theghostnation.com

Include:

• Your order number.
• Your name and email address.
• A description of the problem.
• Clear photographs showing the issue when reasonably possible.
• Photographs of the packaging if the item was damaged during shipment.

Once reviewed, we may offer an appropriate remedy such as replacement, refund, partial refund, or another solution as appropriate and as required by applicable law.

5. Wrong Size, Color, or Product Selection

Please review product descriptions, size information, color selections, and other product options carefully before placing your order.

If you ordered the wrong size, color, style, or other product option, contact us within the return window to determine whether the item is eligible for return or exchange.

Return eligibility may depend on the product and whether it was produced specifically for the order.

6. Items That May Not Be Returnable

Unless required by applicable law, certain products may be excluded from standard returns, including:

• Products clearly identified as final sale at the time of purchase.
• Personalized or individually customized products.
• Gift cards.
• Items showing signs of wear, washing, alteration, misuse, or damage occurring after delivery.
• Products returned without prior authorization.
• Products outside the applicable return period.

These exclusions do not affect rights that cannot legally be excluded, including rights relating to defective or nonconforming goods where applicable.

7. How to Request a Return

Before sending anything back, contact:

support@theghostnation.com

Include your order number, the item you wish to return, and the reason for the request.

If the return is approved, we will provide return instructions and, when applicable, the return destination.

8. Return Shipping

Unless the return results from an error by Ghost Nation Armory, a defective product, an incorrect item, or another circumstance for which applicable law requires otherwise, the customer may be responsible for return shipping costs.

Whether a prepaid return label is provided depends on the reason for the return, the product, the fulfillment location, and the destination.

Any applicable return-shipping charge or deduction will be disclosed before an approved return is completed where required.

Original shipping charges are generally not refundable unless the refund is related to our error, a defective or incorrect product, or applicable law requires otherwise.

9. Return Destination

Because Ghost Nation Armory uses multiple production and fulfillment locations, there is not necessarily one return destination for every order.

Approved return instructions will identify the appropriate return destination for your specific order.

Do not return an item to the address shown on the original shipping package unless we specifically instruct you to do so.

10. Exchanges

Exchange availability depends on the product, inventory, fulfillment process, and reason for the request.

Where a direct exchange is not available, you may be asked to return the eligible item for a refund and place a new order for the replacement product.

Contact us before initiating an exchange so that we can determine the appropriate procedure.

11. Refund Processing

Once an eligible returned item is received and reviewed, we will notify you regarding the status of your refund.

Approved refunds are generally issued to the original payment method unless another method is required or agreed to.

After we issue a refund, your bank, card issuer, payment provider, or financial institution may require additional processing time before the funds appear in your account.

Processing time can vary by payment method, financial institution, and customer location.

12. Late or Missing Refunds

If you have received confirmation that a refund was issued but it has not appeared in your account, first check with your bank, card issuer, or payment provider.

If the expected processing period has passed and you still have not received the refund, contact us at:

support@theghostnation.com

Please include your order number so we can investigate the transaction.

13. Order Cancellations

Because many products enter production shortly after an order is placed, cancellation is not guaranteed once fulfillment or production has begun.

If you need to cancel an order, contact us as soon as possible at:

support@theghostnation.com

If the order has not yet entered production or fulfillment, we will make reasonable efforts to accommodate the request.

If the order has already entered production or shipped, the return provisions of this policy may apply instead.

14. Lost or Missing Packages

If tracking shows that your package has not been delivered, contact us so we can review the shipment information and determine the appropriate next step.

If tracking shows an order as delivered but you cannot locate the package, please:

• Confirm the shipping address used for the order.
• Check around the delivery location.
• Check with household members or neighbors where appropriate.
• Contact the shipping carrier if necessary.
• Then contact us if the package still cannot be located.

Resolution of lost-package claims may depend on carrier records, tracking information, fulfillment information, and applicable law.

15. International Returns

International return procedures may vary based on the customer's country, fulfillment location, carrier availability, customs requirements, and applicable law.

Unless otherwise required by law or the return results from our error or a defective product, customers may be responsible for international return postage, customs charges, duties, brokerage fees, or other costs associated with returning merchandise.

Contact us before shipping an international return so that we can provide the correct instructions.

16. European Union and EEA Customers

Consumers located in the European Union or European Economic Area may have additional statutory rights, including rights relating to withdrawal from certain distance contracts and rights concerning defective or nonconforming goods.

Where applicable, eligible consumers generally have a 14-day statutory withdrawal period for qualifying distance purchases, subject to applicable exclusions and legal requirements.

Certain goods may be excluded from withdrawal rights under applicable law, including some products made to the consumer's specifications or clearly personalized.

Nothing in this policy is intended to reduce or waive mandatory rights available to consumers under applicable law.

17. Statutory Consumer Rights

This policy provides Ghost Nation Armory's general commercial return and refund procedures.

Nothing in this policy excludes, limits, or replaces consumer rights that cannot legally be waived under applicable law.

If applicable law provides you with greater rights than this policy, those mandatory rights will apply.

18. Changes to This Policy

We may update this Return and Refund Policy from time to time to reflect changes to our products, fulfillment providers, business practices, Shopify settings, or legal obligations.

The version displayed on this page and identified by the “Last Updated” date is the current version.

19. Contact Us

Questions about a return, replacement, exchange, refund, or cancellation may be directed to Ghost Nation Armory, operated by Ghost Nation LLC.