Shipping Policy

1. Order Processing and Fulfillment

Orders generally require processing and production before shipment.

Our standard processing and fulfillment estimate is:

These are estimates rather than guarantees unless expressly stated otherwise.

Processing time may vary based on product type, production location, order volume, seasonal demand, personalization, fulfillment availability, or other operational factors.

2. Made-to-Order and Third-Party Fulfillment

Certain Ghost Nation Armory products are manufactured, printed, or fulfilled by third-party production and fulfillment partners.

Products may therefore ship from a location different from North Carolina or from a location different from another product in the same order.

An order containing multiple products may be divided into separate shipments and may arrive on different dates.

3. Delivery Estimates

Delivery estimates begin after an order has completed processing and has been transferred to the shipping carrier.

Delivery time may vary based on:

• Destination.
• Carrier service level.
• Weather.
• Holiday and seasonal volume.
• Production location.
• Customs processing.
• Carrier disruptions.
• Address issues.
• Other circumstances outside our reasonable control.

Any delivery date displayed at checkout or in an order communication should be treated as an estimate unless it is expressly identified as guaranteed.

4. Shipping Rates

Available shipping methods and shipping charges are generally displayed during checkout based on the products ordered, shipping destination, fulfillment location, package details, and available carrier services.

Shipping rates may change from time to time.

Promotions such as free shipping may be subject to minimum order amounts, destination restrictions, product exclusions, or other promotional terms.

5. Free Shipping Promotions

Where offered, free shipping promotions apply only to qualifying orders and destinations identified by the applicable promotion.

Unless expressly stated otherwise, free shipping applies only to standard shipping charges and does not necessarily include:

• Expedited delivery.
• International duties.
• Import taxes.
• Customs charges.
• Brokerage or disbursement fees.
• Other government or carrier charges.

6. Order Tracking

When tracking information is available, it may be sent to the email address or other contact information associated with the order.

Tracking information may not become active immediately after a label is created.

Carriers may require additional time to receive the package, scan it, and update tracking information.

If an order includes multiple shipments, you may receive more than one tracking number.

7. Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review your shipping information carefully before submitting an order.

If you discover an address error after placing an order, contact us immediately at:

support@theghostnation.com

We will make reasonable efforts to update the address where possible, but changes are not guaranteed after production, fulfillment, or shipment has begun.

8. Incorrect or Undeliverable Addresses

If a package cannot be delivered because the customer supplied an incorrect, incomplete, or undeliverable address, additional shipping charges may apply if the order must be reshipped.

Returned or undeliverable packages may also be handled according to the policies of the applicable carrier or fulfillment provider.

Contact us if a shipment is returned to sender so we can review the available options.

9. International Shipping

Ghost Nation Armory ships to supported international destinations made available through our checkout.

International availability may vary based on the product, destination country, carrier, fulfillment provider, applicable laws, or shipping restrictions.

International shipments may require additional processing because of customs clearance, import requirements, carrier procedures, or destination-country regulations.

10. Duties, Import Taxes, and Customs

International orders may be subject to customs duties, import taxes, VAT, GST, brokerage charges, disbursement fees, or other fees imposed by the destination country, customs authority, carrier, or other authority.

Where duties and import taxes are collected during checkout, those charges will generally be shown before the order is submitted.

Where duties and import taxes are not collected during checkout, the customer may be required to pay them to the carrier or customs authority before or upon delivery.

Ghost Nation Armory does not control charges imposed independently by customs authorities or carriers.

11. Customs Delays

International shipments may be delayed by customs inspections, documentation reviews, import restrictions, government procedures, carrier processing, or requests for additional information.

Customs-processing times are outside our direct control.

Customers may be required to cooperate with the carrier or customs authority to complete delivery.

12. Refused International Shipments

If a customer refuses an international shipment because of duties, taxes, customs fees, brokerage charges, or other import-related costs that were the customer's responsibility, any refund or reshipment eligibility will depend on whether the merchandise is successfully returned and on the costs associated with the return.

Shipping charges, duties, customs costs, or carrier fees that cannot be recovered may not be refundable unless applicable law requires otherwise.

13. Lost Packages

If tracking does not show delivery and a package appears to be delayed or lost, contact us at:

support@theghostnation.com

We may review tracking information, carrier records, and fulfillment information and may need to open an investigation with the carrier or fulfillment provider.

Available remedies may depend on the circumstances and applicable law.

14. Packages Marked Delivered

If tracking shows a package as delivered but you cannot locate it:

1. Confirm that the shipping address on the order is correct.
2. Check the delivery location, mailbox, porch, or other safe areas.
3. Ask household members or neighbors where appropriate.
4. Allow a short period of time for delayed carrier scans where appropriate.
5. Contact the carrier if the package still cannot be located.
6. Contact us if additional assistance is needed.

We may request information needed to assist with a carrier investigation.

15. Damaged Shipments

If your order arrives damaged, retain the product and packaging and contact us as soon as reasonably possible.

Include your order number and photographs of:

• The damaged product.
• The exterior packaging.
• Any visible shipping damage.
• The shipping label when useful to identify the shipment.

Damaged products are handled according to our Return & Refund Policy .

16. Delays and Service Interruptions

Shipping or fulfillment may be affected by events outside our reasonable control, including:

• Severe weather.
• Natural disasters.
• Carrier interruptions.
• Labor disruptions.
• High seasonal demand.
• Customs delays.
• Government actions.
• Transportation disruptions.
• Production or supply interruptions.
• Other events beyond our reasonable control.

When we become aware of a material delay affecting an order, we may provide updated information using the contact information supplied with the order where reasonably practical.

17. Military, APO, FPO, and DPO Addresses

Shipping availability to APO, FPO, DPO, and other military or diplomatic addresses depends on the product, carrier, and fulfillment location.

These shipments may require customs documentation and may take longer than ordinary domestic shipments.

If checkout does not offer a valid shipping method for your address, contact us before placing the order.

18. Product and Destination Restrictions

Certain products may not be available for shipment to every destination.

Restrictions may result from carrier limitations, fulfillment availability, import laws, customs rules, product regulations, sanctions, or other legal or operational requirements.

We reserve the right to decline or cancel an order when we cannot legally or reasonably fulfill or ship the order to the requested destination.

If an order is canceled after payment has been processed, any amount owed will be refunded according to our applicable refund procedures.

19. Returns and Shipping Costs

Return shipping, original shipping charges, replacement shipments, and other shipping-related refund matters are governed by our Return & Refund Policy .

Please review that policy before initiating a return.

20. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to carriers, fulfillment partners, delivery options, international requirements, business practices, Shopify settings, or applicable law.

The current version will be displayed on this page with the applicable “Last Updated” date.

21. Contact Us

Questions about fulfillment, shipping, tracking, delivery, customs, or a shipment problem may be directed to Ghost Nation Armory, operated by Ghost Nation LLC.